Agentforce

Agentforce is a proactive AI application that provides specialized, always-on support to employees and customers.

Agentforce, developed by Salesforce, is a powerful tool that allows businesses to create AI agents customized to their specific needs. These agents operate autonomously, handling tasks such as answering customer questions, supporting sales teams, providing personalized shopping experiences, and managing day-to-day operations. By relying on trusted data and working within set parameters, these AI agents offer 24/7 support, ensuring seamless interactions with both employees and customers.

Businesses can use Agentforce to significantly improve customer service, boost sales performance, and streamline marketing and operational workflows. The platform enables organizations to scale their workforce by automating tasks across multiple channels, including web, mobile, WhatsApp, and Slack. This helps businesses optimize efficiency, enhance service quality, and ultimately drive better overall results.

Embed agentic AI into any application, workflow, or process.
Build, test, and supervise Agentforce with low-code and pro-code tools.
Access pre-packaged Agentforce actions, topics, and templates via AgentExchange.
Equip agents to respond naturally and adapt to situations with the Atlas Reasoning Engine.
Create guardrails for agents with natural language topics and instructions.

No video tutorial available for this AI tool yet.

We're working on adding video tutorials for this tool.